Lanterns Court - Concierge Services




The main job of the Concierge is the well-being of the residents living within the development and to ensure all the buildings remain safe and secure. The desk staff deal with post, parcels and deliveries, taking in and releasing keys to the apartments to residents, contractors working for residents and estate agents. The Concierge Team patrol the communal grounds, communal internal areas for security purposes and the basement car park and private roadway areas to ensure no unauthorised vehicles are parked within the car park or are left in an area where they cause an obstruction to other residents. The staff also deal with issues relating to anti – social behaviour on the part of any resident living at the development and they also try to ensure the local children from the both the social housing units and other local developments behave and do not become too boisterous when playing within the external communal areas of Larson Walk, Quadrant Walk and Lanterns Way which are public pedestrian rights of way.


The Building Management team look after the maintenance of the buildings, supervise the cleaners, window cleaners and gardening contractors as well as assisting and keeping an eye on contractors who attend site to undertake maintenance and repair works. All keys to the communal areas as well as some of the apartments are stored within the office in a special key safe and the staff deal with day to day management issues relating to the development working alongside Y&Y MANAGEMENT as estate managers in order to ensure residents comply with the terms and conditions of the lease. They also deal with emergency issues e.g. problems with the communal boilers, lifts and the controlled entrance systems to the buildings and car park. The Building Management office keeps records of all the procedures and systems put in place, read the HIU meters to each apartment on a weekly basis and ensure Health and Safety requirements are met. In addition the normal day to day duties the office has also set up and maintains a Lanterns Court Residents website.